Retail Sales Representative

Company Name

Point 180 | Vonage
Dates Employed: Nov 2013 – 2016
Employment Duration: 3 years
Location: Chicago

• Explained products to the customer via phone and face-to-face.
• Activated phone connections for customers who purchased new lines.
• Called the appropriate department to troubleshoot customer problems.
• Totaled customer purchases and accepted payments by credit/debit cards.

• Met and exceeded all weekly sales quotas; achieved top twenty in the USA for one-week sales.

• Participated in staff meetings with General Manager, Event Manager and Regional Manager regarding the status of product sales.

Receptionist

Company Name

City Colleges of Chicago-Harry S Truman College
Dates Employed: Oct 2015 – May 2016
Employment Duration: 8 months
Location: Chicago

• Communicated with students for appointments, and other individuals to answer questions and inform relevant information.

• Operated office machines, such as photocopiers and scanners, voice mail systems and personal computers.

• Answered telephone, direct call, take messages and greet clients.

Bank Reconciliations Coordinator

Company Name

Levy Restaurants
Dates Employed: Mar 2019 – July 2024
Employment Duration - 5 Years
Location: United States, Chicago

• Request support and backup for credit card charges that are in dispute
• Preform daily verification of cash and credit card settlements
• Prepare monthly bank reconciliations
• Review chargeback processing and reporting
• Investigate and resolve reconciling items• Prepare journal entries to the general ledger

Accounts Receivable Clerk

Company Name

Northeastern Illinois University
Dates Employed: Sep 2018 – Mar 2019
Employment Duration: 7 months
Location: Chicago

• Made journal entries reconciliation, prepaid, accrual, indirect cost, deposit, check disbursement, stale checks.

• Operated office machines, such as photocopiers and scanners, and voice mail systems.

Accounting Intern

Company Name

Northeastern Illinois University | Organized by Treasury Management Association of Chicago (TMAC)
Dates Employed: Oct 2017 – Jun 2018
Employment Duration: 9 months
Location: Chicago

• Made journal entries reconciliation, prepaid, accrual, indirect cost, deposit, check disbursement, stale checks.

• Operated office machines, such as photocopiers and scanners, and voice mail systems.

Merchant Card Analyst

Company Name

Levy Restaurants
Dates Employed: July 2024 – Current
Employment Duration -
Location: United States, Chicago

• Responsible for credit card MID boarding, escalating processing issues with the parties (locations, vendors, Ops finance).
• Primary liaison for financial services and acquiring banks for:

-Requesting MIDs.
-Card brand compliance.
-Technical problem resolutions.
• Manage portal to facilitate request to FreedomPay, FiServ, Shift4, etc.
• Prepare, review, and distribute customized financial reports by established monthly deadlines while ensuring for the quality, timeliness and integrity of data.
• Provide support for the monthly forecasts and annual budgets.
• Partners with peers in Compass Group to identify opportunities for collaboration and best practice sharing.
• Perform special projects, as required, to assist the department and the Company in achieving its goals and objectives.
• Analyze financial data to determine trends and determine future results.• Serve as backup for daily bank file download.

• Serve as backup for retrieval requests and dispute chargebacks.

• Assist in Ad hoc reporting and projects as needed.